Welkin Health integration for the A.I. front desk
Welkin Health has a REST API your own admin enables with a scoped API client. It covers patient search by name, phone or email, provider availability, full appointment booking and changes, and webhooks.
Built for: Care-management and continuum-of-care programs
What the connection does
What the front desk can do in Welkin Health.
Look up existing patients
YesCreate new patients
YesUpdate patient details
YesRead providers and locations
YesSee open appointment times
YesBook appointments
YesCancel appointments
YesReschedule appointments
Yes
How booking works
From the call to Welkin Health.
The front desk reads your providers' availability, books the event on their Welkin calendar, and moves or cancels it when a patient calls back. Welkin's webhooks keep our side current when your team changes something.
What you will need
- A Welkin admin who can create and scope an API client
Setup
How we connect Welkin Health.
- 01
Create an API client
A Welkin admin creates an API client and scopes it with the roles the front desk needs.
- 02
Map providers and event types
We set which providers and appointment types the front desk may book.
- 03
Test, then go live
Test patients and events are created and removed before live calls start.
Welkin Health integration questions, answered.
Do we have to change anything about how we use Welkin?
No. Welkin stays your system of record. The front desk works inside the schedule, appointment types and providers you already have, and your team keeps working in Welkin as they do today.
Does the front desk see real availability?
Yes. Welkin's API returns working hours and open time for each provider, along with existing events.
Other integrations.
- ClinikoDirect APICliniko's public API lets the A.I. front desk check available times, book, cancel and reschedule, and find or create patients, directly in Cliniko.
- DrChronoDirect APIDrChrono's public API lets the A.I. front desk find and create patients and book, cancel and reschedule; open times come from your appointment templates.
- IntakeQ / PracticeQDirect APIIntakeQ's public API lets the A.I. front desk find and create clients and book, cancel and reschedule; open times are set from practitioner hours.