Ritten integration for the A.I. front desk
Ritten publishes a full API for its integration partners, covering patients, staff, calls, admissions cases and calendar events. It can create appointments but not cancel or move them, and it has no open-times lookup.
Built for: Behavioral health and addiction treatment programs
What the connection does
What the front desk can do in Ritten.
Look up existing patients
With setupRitten has no search by name or phone; matching uses a synced copy of your patient list.
Create new patients
YesUpdate patient details
YesRead providers and locations
YesSee open appointment times
Not through the EHRRitten's API returns booked events only; availability comes from staff hours you confirm.
Book appointments
YesCancel appointments
Not through the EHRCancellation requests are passed to your team.
Reschedule appointments
Not through the EHRReschedule requests are passed to your team.
How booking works
From the call to Ritten.
The front desk creates the patient in Ritten, logs the call, and books the appointment on the staff member's calendar inside the hours you set. Cancels and moves go to your team.
What you will need
- Ritten partner credentials and your tenant ID
- Staff hours for the calendars the front desk books
Setup
How we connect Ritten.
- 01
Partner credentials
Ritten issues integration credentials to its partners; your program shares its Ritten tenant ID with us.
- 02
Set hours and teams
We record which staff and teams the front desk books for, and their hours.
- 03
Test, then go live
Test patients and appointments are created before live calls start.
Ritten integration questions, answered.
Do we have to change anything about how we use Ritten?
No. Ritten stays your system of record. The front desk works inside the schedule, appointment types and providers you already have, and your team keeps working in Ritten as they do today.
Does the front desk open admissions cases?
It can. Ritten's API lets it create the patient, log the call and open an admissions case for your team to work.
Other integrations.
- athenahealthPartner APIThe A.I. front desk can check open slots, book, cancel and reschedule in athenaOne, and find or create patients, through athenahealth's partner API.
- Elation HealthPartner APIElation's API covers patients, providers, and booking, cancelling and rescheduling, with webhooks for changes. Elation grants production access.
- Tebra (Kareo)Partner APITebra's API lets the A.I. front desk find and create patients and create, cancel and reschedule appointments; open times are set from your providers' hours.