athenahealth integration for the A.I. front desk
athenahealth publishes one of the most complete scheduling APIs in the market: open appointment slots, booking, cancelling and rescheduling, plus patient lookup and registration. The front desk works against your real athenaOne schedule instead of a copy of it.
Built for: Medical groups and multi-specialty practices on athenaOne
What the connection does
What the front desk can do in athenahealth.
Look up existing patients
YesCreate new patients
YesUpdate patient details
YesRead providers and locations
YesSee open appointment times
YesBook appointments
YesCancel appointments
YesReschedule appointments
Yes
How booking works
From the call to athenahealth.
When a caller picks a time, the front desk books the open slot directly in athenaOne for the right department, provider and appointment type. Cancels and reschedules happen in athenaOne too, so your schedule never needs re-keying.
What you will need
- An athenaOne account with an admin who can approve third-party access
- The departments, providers and appointment types the front desk may book
Setup
How we connect athenahealth.
- 01
Authorize the connection
Access runs through athenahealth's partner program, so your practice approves the connection for its athenaOne account.
- 02
Map departments and visit types
athenaOne is organized by department. We map each department, provider and appointment type the front desk is allowed to book.
- 03
Test, then go live
Test bookings are made and cancelled in a test department before the front desk takes live calls.
athenahealth integration questions, answered.
Do we have to change anything about how we use athenaOne?
No. athenaOne stays your system of record. The front desk works inside the schedule, appointment types and providers you already have, and your team keeps working in athenaOne as they do today.
Does the front desk see open times or guess them?
It reads them. athenahealth's API returns open appointment slots by department, provider and appointment type, so the front desk only offers times that are actually open.
Other integrations.
- Elation HealthPartner APIElation's API covers patients, providers, and booking, cancelling and rescheduling, with webhooks for changes. Elation grants production access.
- Tebra (Kareo)Partner APITebra's API lets the A.I. front desk find and create patients and create, cancel and reschedule appointments; open times are set from your providers' hours.
- NextGen EnterprisePartner APINextGen Enterprise's API gives the A.I. front desk patients, providers, locations and appointments. Booking access is confirmed with NextGen first.